FAQ

Members

  1. First, make sure you have activated your account. You should have received an email asking you to confirm your account and choose a password.
    If you did not get this email, first check your spam folder.
  2. Make sure you are logged into your account.
  3. Once you have logged in, navigate to any product page that you want to download. Navigate to the “Member Downloads” section on the page. There you will see the downloads available for your level of membership. Click on the link and your browser should prompt you to download the file.
  1. Log in to your your account
  2. On your account page, you’ll see a menu that has an item called “payment methods.”
  3. Click that link and you can remove, edit or add a payment method for your account.
  1. Log into your account
  2. On your account page you can view your membership by click the “subscription” link in the account menu
  3. Your membership will be listed here. Click the “view” link to see the details of your membership
  4. Here you’ll see all the details for your membership. One of the details is a line called “actions.” Here you can cancel, upgrade, or downgrade your membership.

Yes, your subscription will automatically renew for whatever period you signed up for. If you would like to turn this off:

  1. Log into your account and choose the “subscriptions” link in the account menu.
  2. Click the “view” link to view the details of your subscription
  3. Click the auto renew button to off.

Absolutely!

Just log into your account, and on your account profile, you’ll be able to view your subscription and change it from there. You can upgrade, downgrade, switch a monthly plan, yearly, and vice versa. Everything is prorated. So if you paid a year of Silver and want to upgrade to Gold, you’ll only pay the difference initially. Want to downgrade from a year of Platinum to Silver? You’ll pay nothing but have your membership extended out to cover the difference in the costs.

If you cancel your membership before the end of the period you paid for, you will still have access to the content for the duration of the period you paid for. For example, if you purchased a year-long subscription in January and then canceled in May, you would still have access until next January.

If you view your membership in your account, the status will say “pending cancelation” for the duration of your existing membership. While it won’t renew, the cancelation won’t be final until the initial period you paid for is over.

Licensing

In short, if you purchased a download, you can print or display it. You can’t modify or sell it.

If you’re a member, you can do pretty much the same as long your membership is active. If you cancel your membership or it runs out, we ask that you do not use the digital content unless you purchase it individually.

All the specific licensing details can be found here: Visual Theology Licensing

Orders

Unfortunately, most of the time, you can’t. All of our posters and shirts are printed on-demand. This means we don’t keep any inventory on hand.

When you place an order, it is transmitted directly to our printer, and they print it and ship it.

Sometimes it is possible to change an order if it hasn’t already been processed. Email us ASAP, and we will do our best to change it for you.

Prints

Our museum-quality posters are printed on thick and durable Japanese Enhanced Matte Paper. Each poster is giclée-printed on archival, acid-free paper that yields brilliant prints to brighten up any room.

  • Paper thickness: 10.3 mil
  • Paper weight: 5.57 oz/y² (189 g/m²)
  • Giclée printing quality
  • Opacity: 94%
  • ISO brightness: 104%

We take care of the artwork and theology while leaving the printing to the pros.

Not typically, but if you have something that is a great fit for us, send it our way and we may make an offer to license it from you.

Absolutely Hit us up with your idea, and we’ll see if we can turn it into reality.

If your printer requires a release, you can download one here. If you have any questions or issues, please contact us.

Shipping

Standard shipping on orders in the contiguous US takes 5-10 business days. Once your order is made, it is sent to our printing center. It takes 2-5 business days to print and 3-5 additional business days to ship. While we can’t guarantee it, most people receive their goods in a week.

International shipping takes a wee bit longer, sometimes up to two weeks.

Standard shipping on orders in the United States is shipped via USPS First Class or Priority Mail. International shipping is normally done via USPS or DHL.

If you live in the U.S., it’s Zip. Zero. Zilch. Nada.

If you’re outside the U.S., it’s around $25. we know that is a lot, and we’re working on getting that cost down. Realistically, it’s probably cheaper to purchase a digital download and print it yourself if you’re outside the U.S.

Returns

Most all of our prints, apparel, and accessories are custom printed for each order. We don’t typically keep products in stock. If a product is defective or the wrong product, it may be exchanged for a new product shipped to you at no additional charge.

Unfortunately, we cannot do returns or exchanges if something doesn’t fit quite right. Use it as an opportunity to give a gift 😉

Please contact us if you have any questions or issues.

All returns go to our printer so they can get you a new one asap. Their address is:

Printful
19749 Dearborn St, Chatsworth, CA 91311